Liette Lapointe

Desautels Faculty of Management

Information Systems


Photo of Liette Lapointe

Bronfman Building, Rm 588 [Map]
1001 rue Sherbrooke Ouest Montreal Quebec Canada
Montreal, Quebec
H3A 1G5

External website 


Rola Zoayter [Email]

BA Université de Montréal
MSc Université de Montréal, Healthcare Administration, Faculty of Medicine
PhD École des Hautes Études Commerciales, Information systems


Dr. Liette Lapointe is currently Associate Professor, Information Systems Area Coordinator and Director of the Business and Management Research Center at the Desautels Faculty of Management at McGill University. She holds a M.Sc. in Healthcare Administration from the Faculty of Medicine at Université de Montréal and a Ph.D. in Administration (Information Systems) from HEC Montréal. Her research in information systems and healthcare management has been presented in conferences worldwide (ASAC, HICSS, AMIA, CIAG, CGSA) and published in scientific journals in management and medicine, such as MISQ Quarterly, Organization Science, Healthcare Quarterly, and the Canadian Medical Association Journal. She received the MISQ Best Paper Award for her paper entitled A Multilevel Model of Resistance to Information Technology Implementation.

Professor Lapointe's research interests concern mainly resistance to information technology and the implementation of information systems in the healthcare industry (health informatics). In collaboration with colleagues and graduate students, she is currently conducting several studies including:

- Management of user resistance: The study proposes a typology of implementers’ responses to user resistance behaviors, captures the influence of these actions on the intensity of resistance behaviors, and examines how some characteristics of the implementers influence their responses to user resistance behaviors. The main objective of the study is to propose a theory of the effects of implementers’ actions on user resistance behaviors, thus explaining the dynamics of user resistance to IT implementation.

- Fad, fashion and the diffusion of innovations: This study seeks to conciliate a number of seemingly paradoxical arguments applicable to explaining the diffusion of IT management techniques. It proposes using a diversified and multi-perspective approach to examining the diffusion process. This research contributes to the IS field by (a) illustrating how several different theoretical perspectives (i.e., the efficient choice, forced-selection, fashion, and fad) can be used to explain the diffusion of a technique, (b) identifying the specific limitations of each perspective, and (c) demonstrating how these competing perspectives can be consolidated and yield a holistic understanding of the diffusion trajectory.

- Reactions to IT including ambivalence: This study aims to develop a new process theory which will cover the whole repertoire of user reactions to IT implementations and their evolution in time from pre- to post-implementation. This theory will allow for a much improved understanding of user reactions to the implementation of new IT in their work environment, their causes, and their outcomes.

- Use of information technology in geriatrics: Based on a thorough literature review, the study seeks to propose a typology of IT in geriatrics and examines the challenges that are linked with the diffusion of IT in this domain. Using Rogers’ Diffusion of Innovation framework, the study aims at better identifying the underlying constructs linked to the implementation of IT and its link with effective and efficient interventions and practices.

- Impacts of information technology in healthcare: Even though information technologies are often perceived as a means to greater productivity and/or efficiency in an environment of limited resources, their effectiveness and efficiency remains unproven in health, and some studies have even suggested that, in some cases, information technology implementations appear to be counter-productive. To better understand these contradictions, this study investigates the 'productivity paradox' in health, taking into consideration the perspectives of the different stakeholders involved.