Prof. Dotzel joined the Desautels Faculty of Management in 2009. His research focuses on service innovations, hybrid innovations (good and service combined), innovation in emerging markets, firm capabilities, and measuring the financial value of marketing actions. His research appears or is forthcoming in the the MIT Sloan Management Review, the Harvard Business Review, and the Journal of Marketing Research. He is the recipient of the 2006 Liam Glynn/ASU Center for Services Leadership Research Award and a 2009 Senator Phil Gramm Doctoral Fellow. At Texas A&M University, he has won teaching awards both at the college and university level.
Prof. Dotzel earned his Ph.D. in Marketing from the Mays School of Business at Texas A&M University. He also holds an MBA from the University of Texas at Arlington, a Diplôme from the ESC Pau in France and a Diplom Betriebswirt from the University of Applied Sciences and Research in Munich, Germany. Prior to getting his Ph.D., he worked for five years in the hospitality industry in diverse countries and in the marketing division of the BMW Group in Munich.
Multinational service organizations; service industries; services in manufacturing industries;