Dr. Yeona Jang has over 15 years of consulting and management experience in IT as a senior executive and decision maker in companies in industries as widely varying as telecommunications, financial services, utility, and IT services industries. She is experienced in various aspects of IT - IT strategy, IT-enabled business innovation, strategic use of 6 sigma for business transformation, knowledge management, enterprise architecture, software product development, large-scale systems integration, IT productivity transformation, and IT governance.
Her research focus is on advancing the understanding of IT-to-Value pathways and Knowledge Management to help organizations shape the future and drive changes for greater efficiency and innovation in the 21st century economy: Not “what worked in the past and how do we repeat it?” but “what’s necessary for the future and how do we create it?”
Her interest in Health IT includes advancing research in business models for electronic health records, international pharmaceutical surveillance and chronic disease management with innovative use of IT to improve patient safety and health outcomes. She is a research collaborator in the “Canada/US Research on Healthcare IT” team in collaboration with McGill Medical Department, University of Ottawa Medical Department, and Brigham & Women's Hospital/Harvard Medical School; and a research collaborator in SPIN (an international consortium to conduct psychological and behavioral intervention trials in scleroderma with effective use of IT). She was a member of the committee responsible for recommending future information architectures, processes, and strategies for the Centers for US Medicare and Medicaid Services under the Computer Science and Telecommunications Board of the US NRC (National Research Council).
Her work on strategic use of 6 sigma, Web 2.0-based user-centric collaborative knowledge management, and SOA-based large-scale global ERP implementation as business transformation enablers has been recognized; serving on advisory boards in various companies and government organizations such as Samsung Electronics, Korean Hydro and Nuclear Power company, KORAIL (Korean Railroad company), Korean Ministry of Science and Technology, and SAP Professional Services Solutions. She was also a member of the Presidential Advisory Council on Science and Technology in Korea. She has given invited talks and speeches in various conferences and workshops organized by APEC, universities, and other organizations.
Prior to joining the Desautels Faculty of Management at the McGill University in June 2008, she worked as Vice President and CIO (Chief Information Officer)/CKO (Chief Knowledge Officer) at Samsung SDS. She led IT-enabled business initiatives to help the company accelerate the process of transforming themselves into a Global Top-Ten player in the IT service industry. In addition, as a member of the CEO Advisory Office of the company, she advised CXOs in various Samsung companies with strategic insights on business transformation and innovation with IT for business growth and globalization.
Prior to joining Samsung SDS, she held excutive positions at Citibank and PSEG (a publicly diversified energy company (NYSE: PEG)) responsible for product development and technology management. In addition, she participated in the founding of two IT start-up companies as a senior executive, and is familiar with lean-and-mean operations and entrepreneurship issues.